Order Cancellation Policy

1. Purpose

This policy outlines the conditions relating to order cancellations, delivery cancellations, returned products, and associated fees for BrickBlock orders.

2. Order Cancellation Timeframes

Customers must notify BrickBlock as soon as possible if an order or delivery requires cancellation or amendment.

The following minimum notice periods apply:

• Standard cancellations: minimum 48 hours prior to scheduled delivery
• Late cancellations: less than 24 hours prior to delivery may incur fees

3. Dispatched Orders

If a delivery vehicle has already departed the supplier, warehouse, or distribution point:

• The delivery will be considered chargeable
• Re-delivery or return freight charges may apply
• Additional handling fees may apply

4. Site-Related Delivery Failures

Where delivery cannot be completed due to:

• Unsafe access
• Muddy or unstable ground
• Inadequate unloading space
• Site obstruction
• Delivery refusal
• Missing site contact
• Traffic restrictions

The customer may incur:

• Re-delivery charges
• Waiting time charges
• Additional handling costs

5. Wet Weather

Wet weather does not automatically constitute grounds for cancellation without charge.

Customers are responsible for assessing site conditions prior to delivery.

Where delivery cannot proceed safely due to site conditions, BrickBlock reserves the right to postpone delivery and apply applicable charges.

6. Returned Products

Approved product returns may be subject to:

• Freight recovery charges
• Restocking fees
• Product inspection
• Supplier return approval

Returned products must generally:

• Be in original condition
• Remain unopened or unused
• Be safely accessible for collection
• Special-order, made-to-order, or non-stocked products may not be eligible for cancellation or return.

7. Refunds

Refunds, where applicable, will be processed after:

• Product inspection
• Supplier approval
• Deduction of applicable charges and fees

8. Driver & Safety Authority

Delivery drivers retain full authority to refuse or postpone deliveries where safety risks exist.

Any resulting costs associated with failed or delayed delivery may remain the responsibility of the customer.

9. Additional Charges

BrickBlock reserves the right to charge for:

• Late cancellations
• Re-deliveries
• Waiting time
• Product relocation
• Return freight
• Restocking
• Site-related delays

10. Contact

To cancel or amend an order or delivery, contact:

• Tel: 1300 882 827
• Email: orders@brickblock.com.au